Terms of service

Shipping & Delivery

We deliver our products to your home or workplace, with next working day and express delivery options available.

• Our standard next working day delivery service is £6.99.
• Free delivery is available on orders over £75 to UK Mainland addresses.
• Timed services, including delivery before 10:30am or before noon, Saturday delivery and same day courier services are available at an extra cost. Please contact us to arrange these services.

Order cutoffs and dispatch

For orders containing LED profiles, the same-day dispatch cutoff is 1pm. For orders without LED profiles, the cutoff is 3pm. These cutoffs apply Monday to Friday, UK time. If your order contains both profiles and other products, the 1pm cutoff applies to the whole order.

Orders placed before the applicable cutoff are dispatched the same day for delivery between 8am and 6pm on the following working day to UK Mainland addresses. Orders placed at or after the applicable cutoff are processed on the next working day. Orders placed at or after the applicable cutoff on Friday, or on Saturday or Sunday, are processed on Monday, or the next working day if Monday is a bank holiday.

Delivery restrictions apply. Some destinations, including the Scottish Highlands and islands, may take longer. Please contact us to confirm delivery options for your address. We currently deliver to UK addresses; overseas customers can arrange their own courier collection by contacting us.

Goods that are not accepted at their destination will be returned and restocked, which will result in a restocking charge or a charge to re-ship.

For return conditions, restocking charges and any outgoing shipping adjustment when a return takes an order below the £75 free-delivery threshold, please see our Return and Refund Policy.

Privacy & Security

Our Privacy Policy explains how we collect, use, share and protect your personal information, including the use of cookies and similar technologies, and how you can exercise your privacy rights.

Our store is hosted by Shopify. Shopify collects and processes personal information about your use of the store, including transaction and browsing information, to provide, secure and improve its services, process transactions and help prevent fraud. Information may be shared with Shopify and service providers in other countries as described in our Privacy Policy. See Shopify’s Consumer Privacy Policy for more information.

You can manage applicable data-sharing choices on our Your Privacy Choices page. For privacy enquiries, contact support@ledtechnologies.co.uk or call 01260 540014.

14 day Returns Policy:

If you are unhappy with your goods in anyway you can return them within 14 days from the day of receipt subject to any re-stocking charges. We will issue a credit note on your account only.

If you have a faulty item and returned after 14 days it will be repaired or replaced under warranty.

You must contact a Technical Specialist in advance to diagnose the fault.Any bespoke/special orders, customised order(s) or bulk special deal order(s) cannot be returned unless faulty.

In this instance we will either replace or repair or refund at our discretion.

Returning Items:

All returned goods and item packaging must be sent back to us, at your own expense in the original condition they were supplied, complete, undamaged and unmarked with their original packaging, documentation and manuals.

The goods must be packed within an outer box and have sufficient packing to protect the goods inside to be considered back to our stocks.

You must send back via courier signed for and we must receive the items within 14 days. Proof of shipping is not proof we have received the goods.

We do not take any responsibility for loss or damages. We do not refund postage & packing costs unless goods are found to be faulty.

We would only pay for reasonable standard shipping costs only.

Re-Stocking charges:

Restocking charges are currently at 10%. If your outgoing order was over the £75 free shipping threshold and any
returned item/s take it below this free shipping threshold we will make any adjustments for outgoing shipping
charges, usually £12.95.

Pricing & Promotions

Prices and promotional offers are subject to change without notice. All are subject to availability.

10% introductory offer

New customers who sign up for our emails can get 10% off eligible products on their first online order through this Shopify store.

• One redemption per customer. Enter the introductory code from your welcome email at checkout before placing your order.
• MEAN WELL products are excluded. If your basket contains eligible and excluded products, the discount applies only to eligible products.
• The discount does not apply to delivery charges, has no cash alternative and cannot be combined with other discounts.
• The offer cannot be added after you place your order. Any refund is based on what you actually paid for the returned goods. Your statutory rights are unaffected.