Shipping policy

We deliver our products to your home or workplace, with next working day and express delivery options available.

• Our standard next working day delivery service is £6.99.
• Free delivery is available on orders over £75 to UK Mainland addresses.
• Timed services, including delivery before 10:30am or before noon, Saturday delivery and same day courier services are available at an extra cost. Please contact us to arrange these services.

Order cutoffs and dispatch

For orders containing LED profiles, the same-day dispatch cutoff is 1pm. For orders without LED profiles, the cutoff is 3pm. These cutoffs apply Monday to Friday, UK time. If your order contains both profiles and other products, the 1pm cutoff applies to the whole order.

Orders placed before the applicable cutoff are dispatched the same day for delivery between 8am and 6pm on the following working day to UK Mainland addresses. Orders placed at or after the applicable cutoff are processed on the next working day. Orders placed at or after the applicable cutoff on Friday, or on Saturday or Sunday, are processed on Monday, or the next working day if Monday is a bank holiday.

Delivery restrictions apply. Some destinations, including the Scottish Highlands and islands, may take longer. Please contact us to confirm delivery options for your address. We currently deliver to UK addresses; overseas customers can arrange their own courier collection by contacting us.

Goods that are not accepted at their destination will be returned and restocked, which will result in a restocking charge or a charge to re-ship.

For return conditions, restocking charges and any outgoing shipping adjustment when a return takes an order below the £75 free-delivery threshold, please see our Return and Refund Policy.