Refund policy

14 day Returns Policy:

If you are unhappy with your goods in anyway you can return them within 14 days from the day of receipt subject to any re-stocking charges. We will issue a credit note on your account only.

If you have a faulty item and returned after 14 days it will be repaired or replaced under warranty.

You must contact a Technical Specialist in advance to diagnose the fault.Any bespoke/special orders, customised order(s) or bulk special deal order(s) cannot be returned unless faulty.

In this instance we will either replace or repair or refund at our discretion.

Returning Items:

All returned goods and item packaging must be sent back to us, at your own expense in the original condition they were supplied, complete, undamaged and unmarked with their original packaging, documentation and manuals.

The goods must be packed within an outer box and have sufficient packing to protect the goods inside to be considered back to our stocks.

You must send back via courier signed for and we must receive the items within 14 days. Proof of shipping is not proof we have received the goods.

We do not take any responsibility for loss or damages. We do not refund postage & packing costs unless goods are found to be faulty.

We would only pay for reasonable standard shipping costs only.

Re-Stocking charges:

Restocking charges are currently at 10%. If your outgoing order was over the £75 free shipping threshold and any returned item/s take it below this free shipping threshold we will make any adjustments for outgoing shipping charges, usually £12.95.